Policies
Booking & Walkthroughs
All new clients must schedule a complimentary walkthrough before receiving a quote or booking services.
Quotes are based on the condition and size of your space. Final pricing may be adjusted if the scope of work changes.
Services are confirmed once your appointment is scheduled and acknowledged via text or email.
Cancellations & Rescheduling
We kindly ask for at least 48 hours' notice for cancellations or reschedules.
Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equal to 50% of the total scheduled cleaning cost.
No-shows or same-day cancellations may result in a full or partial service charge.
Payment
Payment is due upon completion of service unless otherwise agreed in writing.
We accept: cash, Venmo, Zelle, card.
Late payments may incur a late fee.
Access & Entry
Please ensure we have access to your space at the scheduled time.
If we are unable to enter and no prior arrangements were made, this will be treated as a no-show.
Satisfaction Guarantee
If something was missed, let us know within 24 hours and we’ll gladly return to make it right.
Due to the nature of cleaning, we cannot offer refunds—but we are committed to your satisfaction.
Health & Safety
We do not clean up biohazards (including mold, pests, animal waste, blood, or other hazardous materials).
If your space includes any of these conditions, please inform us in advance so we can refer you to the appropriate services.
To ensure the safety of our staff, we do not move large or heavy furniture. We will clean around and under spaces within reason but it will be up to our discretion whether the item or furniture will be moved. Please ensure all spaces you want thoroughly cleaned are accessible.
Pets
We love your furry friends! For their safety and ours, please secure pets during the cleaning service.
Tipping
Tipping is never expected, but always appreciated if you feel we’ve gone above and beyond.